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Instructions for returns and exchanges:
Before shipment, we have dedicated personnel to conduct a comprehensive check and inspection of the quantity, quality, and packaging of the goods, in order to prevent high-quality products from being sent out of the warehouse to customers. It can also avoid unnecessary trouble and unhappiness for each other after receiving the goods, but since it is wholesale and the quantity of shipments is large, sometimes it is difficult to ensure that every product will not have small defects. If there are individual product quality issues, packaging damage, express delivery crushing, and minor defects. Please do not talk about how Taobao solves the problem. Please know that this is Alibaba and we do wholesale. A product like Taobao can sell several times more, but we have only increased it by 10 percentage points, and some even cannot reach it.
Before receiving the goods, please make sure to check whether the outer packaging is intact and confirm that there are no signs of damage or abnormalities before receiving the goods; If the outer packaging of the cardboard box is damaged, please count and verify the goods in a timely manner before the postman leaves. If there are any quality problems or incorrect quantities, please contact us in front of the postman. If the watch is damaged upon receipt, please call our online customer service on the day of receipt and send us pictures of the damaged product. Our colleagues will register or take corresponding measures for you.
Regarding the specific solution for returns and exchanges: (Once the product is sold, if it is not a quality issue, no return or exchange service will be provided. If there are any issues, please contact customer service within seven days for processing.)
Option 1: If the received watch is damaged or has quality issues, please contact our customer service within 3 days of receiving the goods. Due to the extremely low profit margin of small-scale wholesale, both parties will pay half of the postage for the return of products with quality issues below 500 yuan. Please notify us before sending it back. Please pack the product for us. The buyer should pay the return freight first. After we receive and confirm that it is correct, we will reimburse 10 yuan for the freight to Alipay.
Option 2: If the received watches are damaged or have quality issues, and the quantity is one or two, please accumulate them first. On the day of receiving the goods, please greet the online customer service, take pictures of the damaged products and send them to us, or describe the situation of quality problems with us. Our colleagues will register it for you. If the cumulative damage of the purchased watches reaches about 200 yuan in the future, please send them back in one go. The watches you send back will be sent together with your next purchase. Please inform us first when you send it back. Please help us pack the products and pay the freight first. After we receive and confirm that there is no error, we will reimburse 10 yuan for the freight to Alipay.
Option 3: If it is damaged by human factors, only repair can be done. The shipping costs are all borne by the customer. Free assistance in repairing issues related to the movement, and corresponding fees will be charged for different parts that require replacement. If you find it difficult to accept or only want to order goods once, please choose carefully, because when you choose suppliers, we are also selecting customers. We only want to choose long-term cooperative customers.
Option 4: Except for the shipping cost of the wrong item, we will cover the reimbursement of ten yuan for the shipping cost. All other after-sales risks will be borne by the shipping customer themselves. We support a seven day no reason return and exchange policy, and the goods are guaranteed to be brand new and fully refunded. This will affect secondary sales, and the relative depreciation cost will be deducted based on different accessories. Shipping costs will be borne by the shipping customer for both sending out and returning the item.